If you’ve bought a second-generation Ring video doorbell in the US or Canada between June and October of this year, you may want to take a peek at its model number to check if it’s one of more than 350,000 units that might in danger of overheating and catching fire.
Sporting model number 5UM5R5, the affected 2nd-gen Ring video doorbells have apparently been the recipient of 85 reports of overheating or even exploding. These incidents have damaged property in 23 cases with 8 people suffering “minor burns”, so it’s well worth check to see if your unit is one of the afflicted.
The problem with the overheating Ring doorbells seems to arise from the installation of the unit, with some users mistakenly using the wood screws to attach the doorbell to the mounting bracket and the Torx T6 screws to install it to the wall.
With around 350,000 units sold in the US alone, Ring customers are being advised to check model numbers, and if they bought one of the affected models, contact Ring for further instructions. It doesn’t appear like Ring is offering refunds or replacements but rather updated installation instructions to reinstall the device using the correct screws in the right places.