How to implement automation without losing control

When it comes to digital transformation, there’s a lot of attention on cloud computing and the implementation of AI and machine learning. But as Ky Nichol points out, automation is also a key consideration:

There is no dispute that automation remains an instrumental driver of technology and business decisions, data insight, continuous delivery, and business benefit. Organizations are therefore designing strategies to drive efficiencies and unlock the potential of their workforces beyond the expectations of repetitive, manual processes much better suited to machines. Implementing effective automation is challenging at the best of times, not least when embedding it across business processes and operations, spreading its impact from the traditional view of responsibility held by technical teams.

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